Service Solutions

Service Scheduling

Week-at-a-Glance Graphical Dispatch Board

This expanded view of service calls provides dispatchers with a better way to manage technicians’ time and schedule more efficiently. Result in increased billable time per technician and improved customer satisfaction.

 Microsoft MapPoint integration

The integration to Microsoft MapPoint helps technicians get to their customers on time. Increase customer service level and reduce unbillable time.

Web Time and Expense Entry Screens

Employees in remote locations will experience faster navigation through time and expense entry screens and easier data entry.  Accounting and finance will save time on processing time and expense transactions

Payroll Integration

Service Call fields have been added to the Advanced Timesheet entry screen so that time billed on service calls can be sent automatically to Advanced Payroll from Service Contracts. Thus reduce errors and save time for Payroll managers.